Changing to
Ebikepartners
We are taking a big step forward: Onderdelen.bike is becoming Ebikepartners.
In these frequently asked questions, you can read what this means for you and how you can quickly get started in our updated environment.
We want a name that better reflects our international collaboration with brands, suppliers, and bicycle manufacturers.
Ebikepartners makes it immediately clear, both in the Netherlands and abroad, who we are and what we stand for: your partner in e-bike parts, service, and support.
You can continue to place orders as usual. The people, service, and terms and conditions remain the same.
Only the name, look and feel, and webshop environment have been updated—so that we can work even better and grow in the future.
No, that's not necessary. We have already set up your existing account in the new webshop. All you need to do is set a new password via the activation email you received from us.
Don't worry—all your customer data, order history, and terms and conditions will be saved and can still be viewed via the old system if necessary. We can also send them to you if you wish.
This means you will retain access to your previous orders and invoices.
From now on, you will log in via:
👉 https://www.ebikepartners.com/web/login
Your old login for Onderdelen.bike does not work on this shop.
Our new webshop has been completely revamped — not only in terms of appearance, but especially under the hood.
With the new system, we have laid a solid foundation for further growth and to support you even better.
The most important improvements:
- Faster and more stable platform: better performance and fewer disruptions.
- Clear navigation & structure: logical categories and a well-organized layout.
- Simpler ordering: fewer steps at checkout and a clearer order overview.
- Improved account section: greater insight into outstanding orders, status, and documentation (quotes/invoices).
- Consistent price display: dealer prices remain the same; recommended retail prices have been updated in line with our new calculation method.
- More secure access: new environment, new password, and more modern security.
- Ready for the future: the platform is prepared for expansions that we will roll out in phases.
In short: our new webshop makes ordering faster and easier, giving you more time for what really matters — serving your customers.
No, only your email address will remain the same.
You set a new password once via the activation link you received by email.
First, check your spam folder. If the email is not there, please contact our team at:
We will help you right away.
Yes, partially. Our dealer prices remain the same. However, due to a new calculation method, the recommended retail prices (RRP) will change.
- The contractual agreements and discounts for dealers remain unchanged.
- The new recommended retail prices are visible in the webshop and on product pages
The website onderdelen.bike will remain accessible for the time being, but will automatically redirect to ebikepartners.com.
This way, you can always find us—even if you accidentally type in the old name.
We love to!
We continuously improve based on customer feedback.
Leave your opinion via support@ebikepartners.com or share your comments directly over the phone!
Our service team is here to help you:
We are happy to help you with logging in, orders, or technical questions.
Good question 😉 We recommend 180 degrees, about 3 to 4 minutes, until they are golden orange, just like our new corporate identity.
(But to be fair: as long as the webshop is up and running and the stock is correct, they always taste good.)