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General Terms and Conditions of Ebikepartners B.V.


General Terms and Conditions of Ebikepartners B.V., Version January 2026

These general terms and conditions have been filed with the Chamber of Commerce87758636 and apply to all offers, quotations, and agreements of Ebikepartners.

Article 1 – Definitions1.1 Purchase Agreement: any agreement for the purchase and sale of Products and/or the granting of a license to use Software between us and you. 1.2 You: the counterparty, a legal entity or a natural person acting in the exercise of a profession or business (B2B). 1.3 We / Ebikepartners: Ebikepartners B.V., registered in Nunspeet, registered with the Chamber of Commerce under number87758636. 1.4 Products: bicycle parts, e-bike components, accessories, and related goods. 1.5 Software: the diagnostic software developed by us for bicycles/e-bikes, provided as a one-time download after payment. 1.6 Quotation: our written (including by email) offer.

Article 2 – Company IdentityEbikepartners Address: Galvaniweg 11, 8071SC Nunspeet] Phone:+31850737931Email:support@ebikepartners.nlChamber of Commerce:87758636VAT:NL864396582B01

Complaints can be submitted via the above contact details. We aim to resolve them within 14 working days.

Article 3 – Applicability3.1 These terms and conditions apply to all offers, quotations, purchase agreements, and licenses. 3.2 Your own terms (purchase conditions, etc.) only apply if we have expressly accepted them in writing. In case of conflict, our terms prevail. 3.3 These terms are primarily intended for B2B transactions. In the case of incidental B2C sales, mandatory consumer regulations apply (including Book 7 of the Civil Code, withdrawal period of 14 days, minimum warranty of 2 years); these terms will be adjusted as necessary and do not prevail over mandatory law. 3.4 Deviations only apply if agreed upon in writing.

Article 4 – Offer and Quotation4.1 Quotations are valid for 30 days, unless stated otherwise. 4.2 The offer is non-binding unless declared binding in writing. 4.3 We are not bound by obvious mistakes/errors (e.g., pricing errors) if this was known to you. 4.4 Prices are exclusive of VAT, shipping costs, levies, and packaging, unless stated otherwise.

Article 5 – Formation of Agreement5.1 The agreement is formed by your written acceptance of the quotation or by our written confirmation of your order. For Software: after payment and provision of the download link. 5.2 We may refuse orders in case of creditworthiness issues, payment arrears, or failure to meet expertise requirements (Article 12). 5.3 Minimum purchase quantities and/or order amounts may apply per product and will be stated.

Article 6 – Prices and Payment6.1 Prices are exclusive of VAT. Changes in purchase prices, currencies, taxes, etc. may be passed on if the delivery time is >3 months. 6.2 Payment within 30 days after the invoice date net, unless otherwise agreed. 6.3 For advance payment or new relationships, we may require (partial) advance payment. 6.4 In case of default: 1.5% interest per month + extrajudicial collection costs in accordance with the Collection Costs Act (min. €40 for small amounts, percentage for larger amounts). 6.5 No set-off or suspension allowed without our written consent.

Article 7 – Retention of Title7.1 All delivered Products remain our property until full payment (principal, interest, costs). 7.2 You may not pledge or transfer ownership of the Products as long as our retention of title applies, except in normal business operations (resale). 7.3 In case of seizure or suspension/bankruptcy, you must inform us immediately. 7.4 No retention of title applies to Software; see article 15.

Article 8 – Delivery and Risk8.1 Delivery free of charge from a certain order amount (mentioned on the website/quote); otherwise EXW our warehouse. 8.2 Delivery time is indicative. Exceeding it does not entitle to compensation, unless due to intent/gross negligence. 8.3 Risk passes upon delivery or availability (Products) or upon download/access (Software). 8.4 You are obliged to check Products upon receipt and report defects in writing within 8 days. For Software: report defects within 8 days after download.

Article 9 – Warranty and Conformity9.1 We guarantee that Products meet specifications and reasonable quality requirements (warranty period normally 24 months after delivery, unless stated otherwise). For Software: conformity with described functionality for 24 months. 9.2 Warranty is void in case of incorrect assembly/use, normal wear and tear, improper use, or lack of expertise. 9.3 In case of defects: repair, replacement, credit, or (for Software) bug fix/update at our discretion. 9.4 Liability is limited to the invoice value of the relevant Products/Software. No liability for indirect damage (loss of profit, stagnation, consequential damage), unless due to intent/gross negligence.

Article 10 – Resale and Brand Use10.1 Products may only be resold in the normal course of your business. 10.2 Resale outside your normal distribution channels or without our permission is prohibited. In case of violation, you will incur an immediately payable fine of €250 per product (proportional and moderate), without prejudice to compensation for damages.

Article 11 – Force Majeure11.1 No liability in case of force majeure (strikes, delivery problems, natural disasters, government measures, etc.). 11.2 In case of prolonged force majeure, we may suspend or terminate the agreement.

Article 12 – Expertise and Product Responsibility12.1 We only supply to parties with demonstrable expertise in bicycles/electric bicycles (assembly, repair, advice). 12.2 You declare that you possess sufficient professional knowledge. 12.3 We are not liable for damage/defects caused by lack of expertise, incorrect assembly/installation, or improper use by you or your customers. 12.4 You are responsible for compliance with legislation in resale (product safety, CE marking, warranties to end customers).

Article 13 – Intellectual Property (new)13.1 All intellectual property rights in the Software remain with us. 13.2 You do not acquire ownership, only a license to use (see Article 15). 13.3 No reverse engineering, decompilation, or modification allowed.

Article 14 – Applicable Law and Disputes14.1 Dutch law exclusively applies (Vienna Sales Convention excluded).

Article 15 – Software License (new)15.1 Software is provided as a one-time, non-exclusive, non-transferable license for internal business purposes. 15.2 License is personal to your company and may not be resold, rented, or shared. 15.3 You may install Software on the number of devices as agreed (standard: unlimited within your company). 15.4 Updates and support: only during the warranty period (12 months); thereafter optional for a fee. 15.5 In case of license violation: immediate termination of license + penalty of €1,000 per violation, without prejudice to damages.

Article 16 – Final Provisions16.1 The invalidity of a provision does not affect the validity of the remaining provisions. 16.2 Changes will take effect 30 days after notification. 16.3 Communication by email is legally valid.