Privacy Statement Inviento B.V.
6 Oktober 2025
Inviento B.V., located at Galvaniweg 11, 8071SC Nunspeet, Netherlands, is responsible for the processing of personal data as shown in this privacy statement.
Contact information
- Website: www.ebikepartners.com
- Email: support@ebikepartners.com
- Address: Galvaniweg 11, 8071SC Nunspeet, The Netherlands
Personal data we process
We process personal data that you actively provide to us or that is automatically collected during your use of our services. This includes:
- Name
- Adress
- Phone number
- Payment details
- IP address and browser information
- Customer account information (such as login details, order history, preferences)
We do not process any special categories of personal data (such as medical data or social security numbers).
Customer accounts
A customer account is required to place orders (B2B). This account allows you to manage your personal details, view your orders, and update your details. If you delete your account, we will only retain data that is required by law, such as invoices.
Purposes and legal bases
We only process personal data when there is a valid legal basis for doing so:
- Performance of a contract (e.g., for orders or delivery);
- Consent (e.g., for newsletters);
- Legal obligation (e.g., for tax administration);
- Legitimate interest (such as improving our website or customer service).
Personal data is used for purposes including:
- Delivery of products and services
- Customer service and communication
- Creating and managing customer accounts
- Payment processing
- Sending newsletters (after consent)
- Improving our website and services
Automated decision-making
We do not make decisions based solely on automated processing that have significant consequences for you.
Retention periods
We do not retain personal data longer than necessary. The following periods apply:
| Category | Retention Period |
| Customer accounts | 2 years after last activity |
| Invoice and payment details | 7 years (tax legislation) |
| Newsletter subscriptions | Until deregistration |
| Technical data / cookies | Max 12 months |
Sharing personal data with third parties
We engage third parties to perform our services properly. These may include:
- Webshop and customer management systems
- Email and marketing services
- Hosting providers
- Payment services
- IT security services
These parties process personal data exclusively on our behalf and under a processing agreement. Your data will not be shared with parties outside the European Economic Area (EEA), unless there are appropriate safeguards in place (such as an adequacy decision or standard contractual clauses).
Cookies and similar technologies
Our website uses functional, analytical, and (after consent) tracking cookies. These help us to ensure that the site works properly from a technical perspective and to improve the user experience.
We will inform you about this during your first visit and ask for your consent.
You can manage or delete cookies yourself via your browser settings.
More information:https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee
Children under the age of 16
Our website is intended for adults. We do not knowingly collect data from children under the age of 16. However, we cannot always verify the age of a visitor. We therefore advise parents to keep an eye on their children's online behavior.
Do you believe we have accidentally collected data from a minor? Please contact us at support@ebikepartners.com. We will delete that information immediately.
Your rights
Under the GDPR, you have the right to:
- View your data
- Have data corrected or deleted
- Restricting processing or objecting
- Transferring your data to another party
- Withdraw consent (e.g., for newsletters)
You can send a request for this to support@ebikepartners.com.
For verification purposes, we may ask you to send a copy of a valid ID. Please make sure to obscure your passport photo, social security number, and MRZ (machine readable zone).
We will respond to your request within 4 weeks.
Complaints
Do you have a complaint about the processing of your personal data? If so, please contact us at support@ebikepartners.com or submit a complaint to the supervisory authority:
Data Protection Authority
https://autoriteitpersoonsgegevens.nl
Security of your data
We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, or disclosure. These measures include encryption, secure connections (SSL), restricted access rights, and regular security updates.
Do you have any concerns about the security of your data? Please contact us immediately at support@ebikepartners.com.
Finally
We reserve the right to change this privacy statement, for example in the event of changes to our services or to laws and regulations. We advise you to consult this statement regularly.