Vinka: error messages and solutions

Nr.

Error Name

Error Code

Appearance

Description

Advice for user

Advice for after-sales service

0

TorqueZeorError

0x90

Stop motor output

Torque sensor issue

1. Deal by user:

a. Pedal reverse

b. Re-power the e-bike

2. Repaired by after-sales service

1. Change torque sensor

2. Change motor controller unit

1

TorqueOutRange

0x11

Stop motor output

Torque sensor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change torque sensor

2. Change motor controller unit

2

TorqueSensorFault

0x92

Switch to cadence mode

Torque sensor issue

1. Repair by after-sales service

1. Change torque sensor

2. Change motor controller unit

3

GearSensorError

0x13

Report error only

Gear sensor issue

1. Repair by after-sales service

1. Change Gear Sensor

4

SpeedSensorError

0x15

Report error only

Speed sensor issue

1. Deal by user:

a. Adjust the position of speed sensor and steel magnet

2. Repaired by after-sales service

1. Adjust the position of speed sensor and steel magnet

2. Change speed sensor

5

CadenceError

0x18

Stop motor output

Cadence sensor issue

1. Repair by after-sales service

1. Change cadence sensor

6

PcbOverTempWarning

0x20

Reduce motor output

Motor high temperature

1. Deal by user:

a. Reduce assist level

2. Repaired by after-sales service

1. Change motor controller unit

7

PcbOverTempError

0xA1

Stop motor output

Motor overheat

1. Deal by user:

a. Power off and wait for the motor to cool down

2. Repaired by after-sales service

1. Change motor controller unit

8

PcbSensorFault

0x22

Reduce motor output

Temperature sensor issue

1. Repair by after-sales service

1. Change motor controller unit

9

MotorOverTempWarning

0x25

Reduce motor output

Motor high temperature

1. Deal by user:

a. Reduce assist level

2. Repaired by after-sales service

1. Change motor controller unit

10

MotorOverTempError

0xA6

Stop motor output

Motor overheat

1. Deal by user:

a. Power off and wait for the motor to cool down

2. Repaired by after-sales service

1. Change motor controller unit

11

FlashError

0xA7

Stop motor output

Motor internal flash error

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Reset motor parameter to default by Dealer tool

2. Change motor controller unit

12

CommunicationLost

0x80

Stop motor output

Motor communication issue

1. Deal by user:

a. Re-power the e-bike

   b. Check the connection between display and motor

2. Repaired by after-sales service

1. Check the connection between display and motor

2. Change Display

3. Change motor controller unit

13

LORACommunicationLost

0x32

Stop motor output

Lora communication issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Check the connection between LoRa module and motor

2. Change Lora module

3. Change motor controller unit

14

CommunicationCRCError

0x01

Stop motor output

Motor communication issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change Display

2. Change motor controller unit

15

MotorESTError

0x40

Stop motor output

Motor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change motor controller unit

16

MotorOverPeakCurrent

0x41

Stop motor output

Motor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change motor controller unit

17

MotorLossPhase

0xC2

Stop motor output

Motor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change motor controller unit

18

MotorOverDCCurrent

0x43

Stop motor output

Motor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change motor controller unit

19

BatteryOverVoltage

0xD0

Stop motor output

Battery issue

1. Deal by user:

a. Re-power the e-bike

b. Charge the e-bike

2. Repaired by after-sales service

1. Update e-bike information

2. Change Display

3. Change motor controller unit

4. Change battery

20

BatteryLowVoltage

0x51

Stop motor output

Battery issue

1. Deal by user:

a. Re-power the e-bike

b. Charge the e-bike

2. Repaired by after-sales service

1. Update e-bike information

2. Change Display

3. Change motor controller unit

4. Change battery

21

BatteryOverCurrent

0x52

Stop motor output

Motor issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Change motor controller unit

22

BatteryVersionError

0xE0

Stop motor output

Battery issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Update e-bike information

2. Change Display

3. Change motor controller unit

4. Change battery

23

DisplayVersionError

0xE5

Stop motor output

Display issue

1. Deal by user:

a. Re-power the e-bike

2. Repaired by after-sales service

1. Update e-bike information

2. Change Display