★ Purchased via iBOOD • 2 years legal warranty • 500+ service points
Service & warranty for your Stella Commuter
Did you purchase a Stella Commuter Superior MDS SI via iBOOD and are experiencing a malfunction? Submit your request below — we will help you quickly remotely or through a service point near you.
Submit your request View frequently asked questions
OUR SERVICE
This is how we help you get your Stella Commuter back on the road
Ebikepartners is the aftermarket and service partner for all Stella Commuter e-bikes sold via iBOOD.
Parts & expertise
Is a part needed? We will send it free of charge to the nearest affiliated service point.
500+ service points
A nationwide network of qualified technicians who know the Shimano STEPS system of your Stella Commuter inside and out.
Quick help remotely
Our expert team resolves most reports directly via phone, chat, WhatsApp, or email — often without you having to leave your home.
HOW IT WORKS
In 3 steps to a working e-bike
From report to a functioning e-bike — this is our escalation model.
Report your complaint
Fill out the form with frame number, proof of purchase (iBOOD invoice), and a description of the problem.
We will resolve it
If it cannot be resolved remotely? We will refer you to a local service point.
Bike fixed!
Repair with original parts, covered by the legal warranty of 2 years.
DOCUMENTATION
Download manual & specifications
Everything you need to really get to know your Stella Commuter.
WARRANTY & SERVICE
Submit your request
After sending, we will contact you within 24 hours.
✔️ Keep your frame number and iBOOD invoice handy
✔️ Describe the complaint as concretely as possible — photos or videos help a lot
FREQUENTLY ASKED QUESTIONS
Everything you want to know
Short answer not found? Feel free to submit your request via the form above.
The bike is delivered with a factory warranty for manufacturing and material defects, in accordance with the service and warranty plan. The warranty periods per part:
|
Part |
Warranty period |
|
Frame and fork |
24 months |
|
Motor and electrical components |
24 months |
|
Battery |
24 months |
|
Other non-wear parts |
24 months |
- Normal wear of parts such as tires, brake pads, chain, gears, and lighting bulbs.
- Damage from a fall, collision, theft, or vandalism.
- Damage due to improper use, overloading, or inadequate maintenance.
- Damage due to the use of a non-original charger or non-original parts.
- Damage due to self-performed repairs on the electrical system.
- Water damage due to the use of a high-pressure cleaner.
- Gradual capacity loss of the battery due to normal use.
The frame number is stamped in the frame or applied on a sticker, usually on the underside of the bottom bracket (turn the bike slightly or look under the bike) or on the head tube. It is also listed in the accompanying documentation.
No, regular maintenance by a qualified bike mechanic does not affect the warranty. Only unprofessional interventions on the electrical system or the use of non-original parts can lead to the expiration of the warranty.
First, consult the manual. Ask the customer to note or photograph the error code and restart the system once. If the code does not disappear, report the code in the service notification; the service partner can use this to diagnose the fault specifically.
- Is the charger properly plugged into the outlet and is the indicator light on?
- Are the charging contacts clean and dry?
- Is the battery not too cold or too warm? Preferably charge at room temperature.
- If possible, try another outlet.
Check if the battery is charged and correctly placed and if the display is properly in the holder. If this does not help, a service notification will follow.
A slight settling phenomenon in the first weeks is normal and will be resolved during the first service. In case of persistent or loud noises from the motor or drive, we advise making a service notification and not to continue using the bike intensively.
Yes, that is recommended. After the first approximately 200 kilometers (or six to eight weeks), cables and spokes may settle. A short check-up at a bike shop keeps the bike in optimal condition.
The advice is at least one maintenance check per year, or more often with intensive use. This includes checking brakes, tires, chain, lighting, and the electrical system. Regular maintenance (tires, brakes, chain) can be performed by any qualified bike mechanic without affecting the warranty. For work on the electrical system (motor, battery, display, wiring), we recommend one of our service points.
- Regularly check and maintain tire pressure.
- Keep the chain clean and lightly lubricated.
- Clean the bike with a damp cloth or gentle water spray – never with a pressure washer.
- Keep battery contacts dry and clean.
SERVICE LOCATIONS
Find a qualified Stella service center near you
Enter your postal code and see immediately where you can go with your Stella. All our service points work with original parts and know the Stella's inside and out.
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Gouden Servicepunt
Voorzien van training, software en onze onderdelen.
Zilveren Servicepunt
Voorzien van software en onze onderdelen.
Servicepunt
Voorzien van onze onderdelen.
Store locator is loading from StoreRocket Store Locator App
Gouden Servicepunt
Voorzien van training, software en onze onderdelen.
Zilveren Servicepunt
Voorzien van software en onze onderdelen.
Servicepunt
Voorzien van onze onderdelen.
Note: is it a warranty issue? Always fill out the above form first before going to a service point.
EXPERIENCES
What our customers say
Knowledge centre focused on total service and sharing know-how, including about special electric bikes. In addition to listening, they are willing to help find solutions. They certainly don't shy away from difficulties. Where other companies gave up, they found the solution. Great service! Highly recommended.
Yesterday afternoon, a mechanic from Onderdelen.bike came by to help me repair quite a few Stella bikes. Everything went fantastically well, great service. Customers can be satisfied again.
What a fantastic company Ebikepartners is, set up by Gert. I was warmly welcomed with coffee and a very professional diagnosis was made of the problems with the Stella Copenhague. With a well-functioning bike, I was happily able to go home. Kudos to the friendliness and expertise of Peter.