General Terms and Conditions for Consumers

Article 1 – Identity of the Entrepreneur

VAT number: NL864396582B01

Article 2 – Definitions

1. Entrepreneur
2. Ebikepartners B.V.
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4. Consumer
5. The natural person who does not act for purposes related to his trade, business, craft, or professional activity.
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7. Distance Agreement
8. An agreement concluded between the entrepreneur and the consumer via an organized system for distance selling, such as through the webshop.
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10. Products
11. Bicycle parts, e-bike components, accessories, and related products sold through the webshop.
12. ​
    
13. Second Chance Product
14. A used, returned, or slightly damaged product that is resold with an adjusted warranty period.
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16. Cooling-off Period
17. The period within which the consumer can exercise his right of withdrawal.

Article 3 – Applicability

1. These general terms and conditions apply to any offer from Ebikepartners B.V. and to any distance agreement between the entrepreneur and the consumer.
2. By placing an order through the webshop, the consumer declares to accept these terms and conditions.
3. If one or more provisions of these terms and conditions are wholly or partially null and void or are annulled, the remaining provisions shall remain in full force.
4. Deviations from these terms and conditions are only valid if agreed upon in writing.

Article 4 – The offer

1. The offer contains a complete and accurate description of the products offered.
2. Ebikepartners is not bound by obvious mistakes or errors in the offer.
3. Images and specifications are indicative and cannot lead to compensation or dissolution of the agreement.
4. All prices on the webshop are inclusive of VAT and exclusive of shipping costs, unless stated otherwise.

Article 5 – Formation of the agreement

1. The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set.
2. After receiving the order, the consumer will receive an order confirmation via email.
3. Ebikepartners reserves the right to refuse orders or to impose additional conditions.

Article 6 – Prices and payment

1. All prices on the webshop are inclusive of VAT.
2. Any shipping costs will be clearly stated before the order is completed.
3. Payment must be made using the payment methods offered on the webshop.
4. If a payment is refused or unsuccessful, the order may be canceled.

Article 7 – Delivery and execution

1. Ebikepartners will exercise the utmost care in processing and shipping orders.
2. Delivery will take place at the address provided by the consumer.
3. The specified delivery times are indicative.
4. If a product is not available, the consumer will be informed as soon as possible.
5. The risk of damage or loss of products transfers to the consumer at the time of delivery.

Article 8 – Right of withdrawal (return right)

1. The consumer has the right to dissolve the agreement without giving reasons within 14 days after receipt of the product.
2. Ebikepartners voluntarily offers an extended return period of 21 days after receipt of the order.
3. During the cooling-off period, the consumer must handle the product and its packaging with care.
4. The consumer may only handle and inspect the product as would be possible in a physical shop.
5. If the product has been used beyond what is necessary to assess it, a reduction in value may be charged.

Article 9 – Exercise of the right of withdrawal

1. The consumer can register a return via the return portal or via support@ebikepartners.com.
2. After registration, the consumer will receive instructions for returning the product.
3. The consumer must return the product as soon as possible, but no later than 14 days after withdrawal.
4. The product should be returned in its original packaging if possible.

Article 10 – Return shipping costs

1. The costs for returning products are the responsibility of the consumer.
2. If Ebikepartners has made a mistake or delivered a defective product, the return costs will be reimbursed.
3. A different return procedure applies for lithium batteries due to ADR transport regulations.
4. If Ebikepartners organizes the transport of a battery for a return within the cooling-off period, or for a warranty claim that turns out to be unfounded, a fee of €25 per return shipment may be charged. For valid warranty claims, the transport is free of charge.

Article 11 – Refund

1. Upon receipt and inspection of the returned product, Ebikepartners will refund the purchase amount including the standard shipping costs for the outbound shipment.
2. Refunds will be processed no later than 14 days after receipt of the returned product.
3. Ebikepartners may wait to issue a refund until the product has been received or until the consumer has demonstrated that the product has been returned.
4. Refunds will be made using the same payment method that was used for the original payment.

Article 12 – Warranty

1. Ebikepartners guarantees the quality of its products.
2. New products have a warranty period of 2 years, unless otherwise stated.
3. Refurbished products have a warranty period of 12 months, unless otherwise stated.
4. The warranty only covers manufacturing and material defects.

5. The warranty does not cover damage caused by:

   • normal wear and tear
   • improper use
   • incorrect assembly
   • external damage
   • repairs by unauthorized parties
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7. In the case of a valid warranty claim, Ebikepartners may, at its discretion:

   • repair the product
   • replace the product
   • provide a comparable product
   • refund the purchase amount in whole or in part
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9. The full warranty conditions are set out in our warranty policy. For new batteries, a warranty extension of 1 extra year is available; its conditions can be found on the page Battery warranty extension (1 extra year).
10. This warranty does not affect the statutory rights of consumers.

Article 13 – Assembly and Use

1. Many products sold by Ebikepartners are technical components for bicycles and e-bikes.
2. For safe operation, Ebikepartners advises having products installed by a qualified bicycle mechanic or technical professional.
3. Ebikepartners is not liable for damage caused by incorrect installation, misuse, or failure to follow the manufacturer's instructions.

Article 14 – Lithium Batteries and Safety

1. Lithium-ion batteries are products that can pose safety risks if misused or damaged.
2. Consumers must use batteries only according to the manufacturer's instructions.
3. Batteries must not be opened, modified, exposed to extreme temperatures, or mechanically damaged.
4. In case of visible damage, overheating, or defects, the use of the battery must be stopped immediately.
5. Returns of lithium batteries must be made in accordance with applicable transport regulations (ADR).
6. Ebikepartners is not liable for damage caused by improper use, incorrect transport, or modification of batteries by the consumer.

Article 15 – Abuse of the Right of Return

1. The right of withdrawal is intended to give consumers the opportunity to evaluate products.

2. If it turns out that products:

   1. have been used intensively
   2. are damaged from use
   3. have been returned incomplete
   4. do not match the original product
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   6. Ebikepartners may charge a reduction in value.
3. In case of demonstrable abuse of the right of return, Ebikepartners reserves the right to refuse future orders.

Article 16 – Liability

1. Ebikepartners is only liable for direct damage resulting from an attributable failure.
2. Ebikepartners is not liable for indirect damage such as consequential damage, loss of profit or damage due to downtime.
3. To the extent permitted by law, liability is limited to the amount of the order concerned.

Article 17 – Complaints Procedure

1. Complaints about the performance of the agreement must be reported within a reasonable period.
2. Complaints can be submitted via:
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4. support@ebikepartners.com
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6. Ebikepartners aims to handle complaints within 14 working days.

Article 18 – Disputes

1. This agreement is governed exclusively by Dutch law.
2. Consumers can also report disputes via the European ODR platform: https://ec.europa.eu/consumers/odr/

Article 19 – Final Provisions

1. If a provision of these terms and conditions proves to be null and void, the remaining provisions remain fully in force.
2. Ebikepartners reserves the right to amend these terms and conditions.
3. The most recent version of the general terms and conditions is always available via the webshop.